Return & Refund Policy

Welcome to Levora. We are committed to delivering premium-quality bras, lingerie, panties, shapewear, and intimatewear while ensuring a smooth shopping experience for our customers.

Due to the intimate nature of our products, we maintain strict hygiene standards. Please read our Return & Refund Policy carefully before placing an order.

1. No Returns Due to Hygiene Reasons

For the health, safety, and hygiene of all our customers, Levora does not accept returns on any products once they have been delivered.

This policy applies to all categories including:

• Bras
• Panties
• Lingerie
• Bralettes
• Sports Bras
• Shapewear
• Camisoles
• Accessories
• Combo Packs
• Gift Sets
• All intimate apparel sold by Levora

Returns will not be accepted if:

• You changed your mind.
• You no longer require the product.
• You ordered the wrong size.
• You ordered the wrong colour.
• You placed the order by mistake.
• You dislike the fit or style.
• The product has been opened or tried on.

This policy helps us maintain the highest hygiene standards for every customer.

2. Size Exchange Policy

We understand that finding the perfect bra size can sometimes be challenging.

Levora offers a one-time size exchange only for eligible bra products, subject to:

• Exchange request within 7 days of delivery.
• Product must be unused.
• Product must be unworn.
• Product must be unwashed.
• Original tags attached.
• Original packaging available.
• No perfume, deodorant, makeup, stains, body odour or alterations.
• Exchange subject to stock availability.

If your required size is unavailable, Levora may offer store credit or an alternative product of equal value.

Panties, shapewear, lingerie bottoms, accessories and combo products are not eligible for size exchange unless received damaged or incorrect.

3. Damaged, Defective or Incorrect Products

If you receive:

• Damaged product
• Manufacturing defect
• Wrong product
• Wrong size sent by Levora
• Missing items

Please notify us within 48 hours of delivery.

Please include:

• Order Number 
• Customer Name
• Contact Number
• Product Photos
• Packaging Photos
• Unboxing Video (recommended)

Failure to report within 48 hours may result in rejection of the claim.

4. Refund Eligibility

Refunds are only provided if:

• Product is confirmed damaged or defective.
• Wrong product was shipped.
• Product becomes unavailable after payment.
• Order cannot be fulfilled by Levora.
• Duplicate payment.
• Order cancelled by Levora.

Refunds are NOT applicable for:

• Wrong size selected.
• Wrong colour selected.
• Change of mind.
• Personal preference.
• Courier delays.
• Refused deliveries.
• Used products.
• Products without original tags or packaging.

5. Replacement Policy

Approved products may be replaced with:

• Same product
• Same size
• Different size (subject to availability)
• Equivalent product of similar value

Replacement requests are processed after quality verification.

6. Order Cancellation

Orders can only be cancelled before dispatch.

Once shipped, cancellations cannot be accepted.

Levora reserves the right to cancel orders due to:

• Product unavailability
• Pricing errors
• Payment issues
• Fraudulent activity
• Delivery restrictions
• Operational reasons

7. Refund Processing Time

• Refunds are generally processed within 5–10 business days.
• COD charges are non-refundable unless Levora is at fault.
• Shipping charges are non-refundable unless caused by Levora.

8. Return Shipping

• Reverse pickup will be arranged wherever available.
• Customers may be requested to self-ship if reverse pickup isn't available.
• Courier charges may be reimbursed after verification.
• Products must be securely packed.

9. Inspection & Quality Check

Every approved return or exchange undergoes quality inspection.

Levora may reject requests if:

• Product has been worn.
• Product has been washed.
• Tags are missing.
• Packaging is damaged.
• Product contains perfume, deodorant, makeup or stains.
• Product is damaged by customer handling.

The decision of Levora's Quality Team shall be final.

10. Refusal of Delivery

If customers repeatedly refuse deliveries or place fraudulent orders, Levora reserves the right to:

• Disable Cash on Delivery (COD).
• Restrict future purchases.
• Recover applicable shipping charges where legally permitted.

11. Contact Us