Privacy Policy – Levora India

Levora (“we”, “our”, “us”) is committed to protecting your privacy and safeguarding your personal information in accordance with applicable Indian laws, including the Information Technology Act, 2000 and relevant e-commerce regulations. This Privacy Policy explains how we collect, use, disclose, and protect your information when you access our website or purchase bras, lingerie, and intimatewear products from Levora.

1. Information We Collect

We may collect the following categories of personal information:

Full name, email address, and mobile number
Shipping and billing addresses
Order history and product preferences
Payment details (processed securely via third-party gateways)
Device information, IP address, browser type, and cookies
Communication records with customer support

2. How We Use Your Information

To process, fulfill, and deliver your orders
To provide customer service and support
To send transactional updates (order confirmations, shipping alerts)
To improve our website, product offerings, and user experience
To conduct analytics and marketing (with consent where required)
To prevent fraud and enhance transaction security

3. Payment & Transaction Security

Levora does not store complete debit/credit card details. All transactions are securely processed through certified third-party payment gateways that comply with industry security standards and encryption protocols.

4. Third-Party Services

We may share limited personal information with trusted third-party service providers including:

Shopify (our e-commerce platform provider)
Payment gateway partners
Logistics and courier companies
Marketing and analytics platforms (e.g., Meta, Google)

These third parties are obligated to maintain confidentiality and use data only for service-related purposes.

5. Cookies & Tracking Technologies

We use cookies and tracking technologies to enhance website functionality, analyze traffic, and personalize advertisements. By using our website, you consent to the use of such technologies. You may disable cookies through browser settings.

6. Data Retention

We retain personal information only for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights

You may request access, correction, or deletion of your personal data by contacting us at support@levora.in. We will respond in accordance with applicable law.

8. Legal Compliance & Disclosure

We may disclose personal information if required by law, regulatory authority, or legal process, or to protect our rights, users, and business interests.

9. Children’s Privacy

Levora does not knowingly collect personal information from individuals under the age of 18.

Complete Your Look 💜